PAYMENT
We accept all forms of payment: Mastercard, VISA, American Express, PAYPAL, certified check and cash. Cash only on personally delivered CODs.
PAYPAL PAYMENTS
When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED with your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from unverified accounts and shipping to unconfirmed addresses will not be accepted, and you may encounter delays with your shipment.
MONEY ORDER CONFIRMATION OF SALE
IF you chose to pay by money order, we must receive your payment within 5 business days to avoid automatic order cancellation. Please be sure to write your invoice/order number on the money order or send a copy of your order along with the payment to BODY OILS BY BRENDA, 8670 FAIR OAKS BLVD, #46, CARMICHAEL, CA 95608.
If you pay by credit card or PayPal, your order will be processed without delay. Body Oils by Brenda reserves the right to adjust prices and policies at any time, as well as to refuse service to anyone.
If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust your invoice to the current price. We encourage you to always order samples if you are not sure about any item, as all sales are final.
BILLING/SHIPPING ADDRESSES
Due to the amount of online fraud, we only ship to the billing address matching the address of the credit card used.
SHIPPING ADDRESS DETAILS
It is vital that you enter all the correct details for your shipping address, including apartment or suite numbers where they apply. UPS charges $12.35 (minimum) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way.
Common mistakes are: wrong zip code, missing road directional (N, S, E, W), failure to include "Street," "Avenue," "Terrace," etc. after the street name, and failing to include the apartment/suite/unit number associated with the address.
DISCREPANCIES/SHORTAGES
Any discrepancies or shortages with an order must be reported to us within 3 days upon receiving the order. This is to help insure no tampering has occurred once the order was received.
STOCK OUTS/BACKORDERS
In the unlikely event that we are out of stock of a product:
SALES TAX
We require a re-sale number from any business requesting wholesale prices.
OVERSEAS ORDERS
We ship to most European & Asian countries as well as Canada, Australia, New Zealand, Central and South America. Shipping is via Global Priority Mail or Global Express Mail and insured. Transit time is approximately 3 to 10 business days, depending on destination country and service chosen. Import duties or other charges may be imposed by various authorities in your country; we have no control over this. Actual shipping costs and options for your specific order and destination will be calculated and emailed to you, usually within 24 hours of placing your order. You will have the option at that time to choose the shipping method or cancel the order. Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for that card. Orders will not be shipped until we can verify this information.
RETURN POLICY
To ensure the quality of our product, we cannot normally accept returns. This is standard industry practice. Since the products are custom-made to order, they can only be returned with prior approval. We encourage you to take advantage of our sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities.
To request return approval, call customer service at 510-776-1212 for a Return Authorization Number (RAN#) If we can accept your return, your RAN# must be written or typed prominently on the address label - any return without a visible RAN# will be refused.
Unless we made an error on your order, a re-stocking fee of 20% will apply - this helps cover the labor costs of preparing and shipping your order and inspecting and putting the items back into stock. The re-stocking fee also applies to order cancellations if made after an order has been filled.
SAMPLE POLICY
Samples are supplied in a 1 dram (1/6 oz) glass bottle with screw cap. First time customers may order 5 samples for a $9.99 s&h fee. This fee is refundable with the first order of $100.00 or more. Additional samples can be ordered at $1.09 each. Samples are not refundable.
Customers ordering $100.00 or more in merchandise may select 5 samples also. These samples will be supplied free, however they must be requested during check out. Due to the extremely high demand for samples, we now offer the 1 dram bottle, pre-filled, at $1.09 each with no quantity restrictions.
BULK FRAGRANCES - SOLD BY WEIGHT
Bottles are not measuring devices. Even though they are referred to by their nominal size, for example 4 oz, they actually have a higher capacity. To ensure that we always deliver the amount of oil sold, each bottle is weighed for accuracy. For example, a 4 oz. bottle weighs 0.4 oz. and has a capacity of close to 5 oz. The filler weighs the filled bottle and if it weighs 4.4 oz or more, it passes. If it weighs less than 4.4 oz, more oil is added. This guarantees that you will always receive, at the very minimum, the amount of oil you purchased, even though the bottle will not look full.
FRAGRANCE REQUESTS
All our fragrances are developed from the original fragrance to ensure the highest standards of quality and the best possible duplicates. The approximate cost of developing each fragrance is $600. Many factors are considered before adding a new fragrance, including the number of requests we get for it. We appreciate and welcome your input but please understand that while we would love to offer every fragrance, it is not always possible.
Thank you for reading and understanding this Policy page. If you have any questions, please be sure to contact us.
THANK YOU FOR YOUR ORDER.
We accept all forms of payment: Mastercard, VISA, American Express, PAYPAL, certified check and cash. Cash only on personally delivered CODs.
- Certified checks can be sent via mail, 8670 Fair Oaks Blvd, #46, Carmichael, CA 95608
- Call for credit card authorization Monday- Friday, 9:00 a.m. to 5:00 p.m., (510) 776.1212
PAYPAL PAYMENTS
When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED with your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from unverified accounts and shipping to unconfirmed addresses will not be accepted, and you may encounter delays with your shipment.
MONEY ORDER CONFIRMATION OF SALE
IF you chose to pay by money order, we must receive your payment within 5 business days to avoid automatic order cancellation. Please be sure to write your invoice/order number on the money order or send a copy of your order along with the payment to BODY OILS BY BRENDA, 8670 FAIR OAKS BLVD, #46, CARMICHAEL, CA 95608.
If you pay by credit card or PayPal, your order will be processed without delay. Body Oils by Brenda reserves the right to adjust prices and policies at any time, as well as to refuse service to anyone.
If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust your invoice to the current price. We encourage you to always order samples if you are not sure about any item, as all sales are final.
BILLING/SHIPPING ADDRESSES
Due to the amount of online fraud, we only ship to the billing address matching the address of the credit card used.
SHIPPING ADDRESS DETAILS
It is vital that you enter all the correct details for your shipping address, including apartment or suite numbers where they apply. UPS charges $12.35 (minimum) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way.
Common mistakes are: wrong zip code, missing road directional (N, S, E, W), failure to include "Street," "Avenue," "Terrace," etc. after the street name, and failing to include the apartment/suite/unit number associated with the address.
DISCREPANCIES/SHORTAGES
Any discrepancies or shortages with an order must be reported to us within 3 days upon receiving the order. This is to help insure no tampering has occurred once the order was received.
STOCK OUTS/BACKORDERS
In the unlikely event that we are out of stock of a product:
- If it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for debit/credit/PayPal purchases) or credited to your account.
- If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or ask if you want us to hold the order or give you a refund.
SALES TAX
We require a re-sale number from any business requesting wholesale prices.
OVERSEAS ORDERS
We ship to most European & Asian countries as well as Canada, Australia, New Zealand, Central and South America. Shipping is via Global Priority Mail or Global Express Mail and insured. Transit time is approximately 3 to 10 business days, depending on destination country and service chosen. Import duties or other charges may be imposed by various authorities in your country; we have no control over this. Actual shipping costs and options for your specific order and destination will be calculated and emailed to you, usually within 24 hours of placing your order. You will have the option at that time to choose the shipping method or cancel the order. Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for that card. Orders will not be shipped until we can verify this information.
RETURN POLICY
To ensure the quality of our product, we cannot normally accept returns. This is standard industry practice. Since the products are custom-made to order, they can only be returned with prior approval. We encourage you to take advantage of our sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities.
To request return approval, call customer service at 510-776-1212 for a Return Authorization Number (RAN#) If we can accept your return, your RAN# must be written or typed prominently on the address label - any return without a visible RAN# will be refused.
Unless we made an error on your order, a re-stocking fee of 20% will apply - this helps cover the labor costs of preparing and shipping your order and inspecting and putting the items back into stock. The re-stocking fee also applies to order cancellations if made after an order has been filled.
SAMPLE POLICY
Samples are supplied in a 1 dram (1/6 oz) glass bottle with screw cap. First time customers may order 5 samples for a $9.99 s&h fee. This fee is refundable with the first order of $100.00 or more. Additional samples can be ordered at $1.09 each. Samples are not refundable.
Customers ordering $100.00 or more in merchandise may select 5 samples also. These samples will be supplied free, however they must be requested during check out. Due to the extremely high demand for samples, we now offer the 1 dram bottle, pre-filled, at $1.09 each with no quantity restrictions.
BULK FRAGRANCES - SOLD BY WEIGHT
Bottles are not measuring devices. Even though they are referred to by their nominal size, for example 4 oz, they actually have a higher capacity. To ensure that we always deliver the amount of oil sold, each bottle is weighed for accuracy. For example, a 4 oz. bottle weighs 0.4 oz. and has a capacity of close to 5 oz. The filler weighs the filled bottle and if it weighs 4.4 oz or more, it passes. If it weighs less than 4.4 oz, more oil is added. This guarantees that you will always receive, at the very minimum, the amount of oil you purchased, even though the bottle will not look full.
FRAGRANCE REQUESTS
All our fragrances are developed from the original fragrance to ensure the highest standards of quality and the best possible duplicates. The approximate cost of developing each fragrance is $600. Many factors are considered before adding a new fragrance, including the number of requests we get for it. We appreciate and welcome your input but please understand that while we would love to offer every fragrance, it is not always possible.
Thank you for reading and understanding this Policy page. If you have any questions, please be sure to contact us.
THANK YOU FOR YOUR ORDER.